Warranty : Standard Hardware Warranty
All hardware we sell is warranted to be in good working order and to remain in good working order for its Warranty Period. Any part found to be defective, will be replaced at no charge as set forth in the warranty procedures. For some items we offer maintenance contracts. If you are interested in a maintenance contract, please contact Michael Hankerson.
Warranty Period :
The Warranty Period for all hardware will range from thirty days to one year.
Each item we have for sale on this web site has the Warranty Period is listed on the page where it is for sale. Additionally, the warranty period will be specified on the invoice or agreement for sale. If no warranty period is specified, the warranty period will be thirty days from the date of delivery. If you have any questions regarding the Warranty Period of an item, please contact Michael Hankerson.
Warranty procedures :
All hardware we sell, unless otherwise specified, is bar-coded. This bar-code contains a part number and a unique serial number. We record this number prior to shipping.
If any part fails during the Warranty Period, you need to call, fax, or e-mail us the serial number of the failing part no later than two business days after expiration of the Warranty Period. We will maintain a stock of the most common parts we sell. For these common parts we will ship you an advanced replacement within 24-hours. Less common parts will be shipped out within 72-hours. Cut off time is 3:00 PM Arizona time.
The defective or failed part must be returned to Delta Marketing Group, Inc. within 5 business days. The serial number must match the serial number of the original part we shipped you. The part must be received with NO signs of physical damage, including shipping damage, misuse or consumer abuse. If a part is not returned, returned but the serial number does not match, the serial number has been removed, or the serial number has been tampered with, or if the part is returned damaged, you agree to pay our current price for the part. Failure to pay this charge will void all warranties.
We will pay to ship the warranted part to you by the same method as we originally shipped you the equipment. You can give us your Federal Express account number if you need the equipment overnight. You must return the failed or defective part to us at your expense.
Our Warranty Period does not include theft, or any physical damage including damage due to shipping, lightning, fire, flood, other acts of nature, and acts of war or terrorism.
Warranties are only available within the US and Canada. If you are outside this area, please contact us for details on how we may help you.
You are responsible for determining what part is failing. Sun Servers and Workstations have built in diagnostics that will assist in this process. We are also available from 9:00 AM to 5:00 PM Arizona time Monday through Friday to answer any questions you have by phone.
An “on-Site” technician is not included in our Warranty. If you need this assistance, it is recommended you purchase a Maintenance Contract. We do not offer any warranty or technical support for software.
We do not provide warranties for new consumer electronic products. Most of those products have a warranty from the manufacturer.
Return for Credit:
- All returns must be shipped, freight prepaid, and appropriately boxed for protection;
- A copy of the invoice must be included;
- You must return product with all the original packaging and documentation.
- We cannot credit you for incomplete returns.
- You have up to 14 days to return your part for full credit.
- Shipping charges are not refundable.
- Orders above $1000 are returnable for store credit only.
- After 14 days a 15% restocking fee applies.
- After one month, parts are not returnable for credit.
- Items showing signs of misuse or consumer abuse will not be accepted for credit but returned to the customer at the customer’s request and expense; and,
- Credit will be issued within five business days of receipt of the merchandise.
The obligations contained in this warranty are expressly in lieu of any other obligation, guarantee or warranty, express or implied, including any implied warranty of merchantability or fitness for a particular purpose or any warranty of non-infringement of trademark, copyright or patent rights. Seller shall not be liable for any incidental or consequential damages , or for any loss or expense arising from the use or the inability to use the equipment for any purpose whatsoever. In any event, Seller’s liability shall not exceed the purchase price for the failed or defective item of the Equipment.
In the event there is any claim arising out of the warranty provided herein, you agree as follows:
(i) The terms of the warranty shall be construed according to the laws of the state of Arizona,
(ii) Any legal action shall be brought and enforced in state or federal courts located in Maricopa County, Arizona, and
(iii) The party prevailing in any legal action shall be entitled to reimbursement of its attorneys’ fees and court costs, in addition to any other rights or remedies to which it may be entitled.
Prices and availability subject to change without notice. We are not responsible for typographical errors on this website. By placing an order, customer accepts all terms and policies stated herein.